Refund policy
Thank you for shopping with us. We want you to have a pleasant shopping experience. Please read our return and refund policy carefully.
1. Return Eligibility
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery.
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The return request must be made within 48 hours of delivery.
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The product must be unused, unwashed, and in its original packaging with tags intact.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, washed, or altered
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Products without original packaging or tags
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Items returned after the allowed return period
Due to the nature of handloom and silk sarees, slight variations in color or weave are natural and not considered defects.
3. Return Process
To initiate a return:
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Contact our support team within 48 hours of receiving the product.
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Provide your order number and product images showing the issue.
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Our team will review the request and guide you through the return process.
4. Refund Process
Once the returned product is received and inspected:
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If approved, the refund will be processed to the original payment method.
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Refunds usually take 5–7 business days to reflect in your account.
5. Exchange
Exchanges may be offered depending on product availability. If the requested product is unavailable, a refund will be processed instead.
6. Shipping Charges
Shipping charges are non-refundable, except in cases where the product received is damaged or incorrect.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact information provided on our website.
